HOW TO RETURN

Thank you for shopping with SHOP NICHOLE LYNEL / NL THE LABEL.
If your purchase does not meet your expectations, you have the option to make a return.

Please note - SHOP NICHOLE LYNEL / NL THE LABEL only offers store credit at this time.

Here all the conditions and different options available so you can return your items.

CONDITIONS TO COMPLETE A RETURN

Returns must be handled within the established period:

• The item(s) must be received in its original condition and form with all labels and packaging, including the "Do not remove this tag" tag. Items cannot be worn, altered, or damaged and must be free of any stains, odors or debris.

• You must make the return in the same market/region where you made the purchase.

Items purchased from SHOP NICHOLE LYNEL / NL THE LABEL are eligible for store credit within 7 days delivery receipt.

Return items must be post-marked no later than 7 days from date of delivery in order to be eligible for credit.

Please note - Customer is responsible for return shipping unless the order is filed in error or marked defective.

Items that do not meet the aforementioned criteria will be returned to customer at the completion of a reshipment fee. Once this fee is completed, the denied returned item will be shipped back to customer. 

ADDITIONAL: 

A small assortment of heavily discounted items may be marked Final Sale in which case they are not returnable for store credit.

Please use the Store Credit Form that was shipped with your order.

Returns for Store Credit can be sent to:

Shop Nichole Lynel
1330 S Santa Fe Ave
Unit 201
Los Angeles, CA 90021

Please be sure to include your order number and/or the store credit form with your return.

ADDITIONAL: 

Orders cannot be cancelled once they are placed.

BODYSUITS, SWIMWEAR, LINGERIE & ACCESSORIES

Unfortunately, due to the nature of these items, returns and/or exchanges cannot be granted.  

RETURNS RECEIVED 

We will notify you via email when your return package is delivered back to our warehouse.

Please note - Returns may take 3-10 business days to process upon delivery to our facility. Once your return is processed and your credit is issued, you will receive a confirmation email from our team.

Items sent for return that are not eligible for store credit will be shipped back to customer once a reshipment fee has been completed. 

DAMAGED ITEMS 

If you receive an item that is damaged, please contact Customer Service immediately via email: orders@shopnicholelynel.com